Usage, Return, and Replacement Policy General Policy Requests cannot be refunded The reason for not refunding the amount is due to the product number We are not responsible for any problem with the game, whether glitches or also if your device does not run the game, you cannot refund the amount After payment, a data account message will be sent via WhatsApp within the execution period from one minute to 24 hours If there is a problem with the account, it will be resolved by us The account remains with you for life, but it becomes outside the warranty scope once the specified warranty period ends The store disclaims full responsibility for not applying the explanation after payment Shared Accounts Currently, the account is only on one device, sharing the account is prohibited; if sharing occurs, the account will be withdrawn and the refund will not be made Currently, the store only offers accounts for PC (we are not responsible if your device is PlayStation, Xbox, or others) All accounts are covered by a 6-month warranty starting from the purchase date Changing the username, email, or password is prohibited (it voids the warranty) Disclaimer: If Steam platform cancels shared accounts, the store bears no responsibility and no compensation will be provided Liability: The store is not responsible for any consequences resulting from not reading the purchase policy before completing the purchase. It is the customer's responsibility to review and understand the policies. Private Accounts Usage Policy The store is not responsible for any bans issued due to violations of game or platform policies Once your request is approved and execution begins, refunds are not allowed Account warranty is 20 days (does not include bans) Please do not use Visa or MasterCard for payment, as they may cause bans Changing the country in the account is prohibited All accounts displayed in the store are 100% legal There will be fees for refunds The service of the store is completely terminated after transferring the account email Return period depends on the payment method Same day: - Visa / MasterCard: from one day to 24 working days - STC Pay: from one day to two working days - PayPal: same day - Apple Pay / Google Pay: - If the card is Mada → refund on the same day (may delay depending on the bank) - If the card is Visa / MasterCard → from one day to 24 working days Applicable fees - Mada: 1% + 1 Riyal + VAT on fees (15%) - Payment gateway (Visa / MasterCard): 2.2% + 1 Riyal + VAT on fees (15%) - Payment gateway (STC Pay): 1.3% + 1 Riyal + VAT on fees (15%) - PayPal: 4.9% + $0.30 USD Important: If payment is via Apple Pay or Google Pay, the duration depends on the card type: - Mada → Mada policy applies - Visa / MasterCard → Visa / MasterCard policy applies Immediate Delivery Conditions Most accounts are delivered immediately without any code Some accounts require a code; please contact us via WhatsApp to get the code Some products require waiting at least 24 hours for account activation Important note: In some offers or games, the store has the right to refuse delivery if the game is part of a special offer (e.g., buy one game and get the second free) or if the second game is conditional on purchasing another game Compensation Conditions You are free to choose compensation with the same game or another game, provided it is of similar value You cannot delay compensation waiting for a new game release or other reasons Compensation is on a new account due to the inability to restore your original account By purchasing from the store, you agree to the usage, return, and replacement policies Important Notice ⚠️ The store reserves the full right to implement its policies according to the approved terms and conditions, regardless of circumstances, including return requests resulting from special conditions or purchase errors No leniency will be granted, and any purchase is considered implicit approval of the store’s rights and policies Important Notice ⚠️ All terms and conditions are subject to change, and all rights are reserved by Pears Store It is recommended to review updates periodically to stay informed of any changes